Internet Woes
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One of the very few frustrations about living in rural France is Internet Access. We are too far from the exchange to get ADSL. Therefore our options are limited. Dialup through France Telecom/Orange is marginally less painful than tearing one’s toenails out with red hot tongs. Consequently, we signed with Vivéole. Given that a 1Gb/s deal costs the equivalent of what I was paying in the UK for a rather faster service, I can’t say that I’m that happy, but beggars can’t choose and all that. However… Recently we have noticed performance dropping off. Yesterday, Mrs L was tearing her hair out with frustration as pages wouldn’t load and it kept hanging before grinding to a complete halt. A little investigation led me to the fair use policy:
If you look at this, once you start to use the service, the ISP starts to strangle your speed. Not for Vivéole a straightforward upper limit, they start cranking down from the outset. Now, I don’t much approve of fair use policies to start with as the only fair use is that the customer gets what they pay for. Like other service providers, Vivéole is happy to take my money for something I will never see, but unlike other service providers, they have made an art form of it. Taking the piss doesn’t come close to describing this “policy”. If there was an alternative, I would take my business elsewhere. Unfortunately, there is no elsewhere to take my business to. I could upgrade to double the “speed” for double the price, but as that means rewarding them further for punishing me for the effrontery of expecting to get what I have paid for (and I still won’t be getting what I will be paying for), I am somewhat reluctant. And, let me say that the one thing that really ticks me off about France is that customer service post purchase can be problematic – particularly with online retailers who have contact pages that don’t actually work… All that said, balanced against quality of life, I’ll stick with it and see how things develop. Nothing is perfect and this isn’t going to make me pack my bags and head Blightywards to live. In the meantime, I’m stuck with 64kb/s until the 3rd December. Well, Mrs L is. I’m in the UK on my mobile internet, which is postively whizzing along. Ahem…
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